MP e-Nagar Palika: How to File a Complaint to Nagar Nigam and Nagar Palika/Parishad in Madhya Pradesh?

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Madhya Pradesh (MP) e-Nagar Palika is an integrated e-services platform for all urban local bodies (Municipal Corporation, Nagar Palika, and Nagar Parishad) of Madhya Pradesh. It is an initiative of the Directorate, Urban Administration & Development, Government of Madhya Pradesh to provide easy and fast access to citizen-centric civic services within cities, towns, and megacities of MP.

MP e-NagarPalika e-services include:

• Civic Services: These are water supply/connection, sewerage/drainage management, solid waste management (garbage), public health, birth/death/marriage certificates, building approvals, road/street/park construction and maintenance, and other license approval or citizen-centric services
• Business: Registration, approval, or license for trade/commercial activities (food/non-food), renewal/approval of food licenses, hoarding/advertisement, and other business approvals/regulations.

Have any complaints about the civic services of Nagar Palika or Nagar Parishad in MP? If yes, file a complaint with the respective Municipal Corporation, Nagar Palika/Parishad by citizen helpline number, email, or submit your complaint online with relevant information.

You may also write a complaint letter to the In-charge/Prescribed Officer of the respective department of your urban local body. Don’t forget to attach supporting documents and facts. (if have any)

16 Nagar Nigams (ULB Code) in Madhya Pradesh:

• Bhopal Nagar Nigam (0269)
• Burhanpur Nagar Nigam (0200)
• Chhindwara Nagar Nigam (0446)
• Dewas Nagar Nigam (0223)
• Gwalior Nagar Nigam – 0101)
• Indore Nagar Nigam (0152)
• Jabalpur Nagar Nigam (0427)
• Khandwa Nagar Nigam (0195)
• Morena Nagar Nigam (0141)
• Murwara Katni Nagar Nigam (0436)
• Ratlam Nagar Nigam (0250)
• Rewa Nagar Nigam (0380)
• Sagar Nagar Nigam (0329)
• Satna Nagar Nigam (0397)
• Singrauli Nagar Nigam (0396)
• Ujjain Nagar Nigam (0203)

Still not resolved or dissatisfied with the response? Escalate the complaint to the Deputy Municipal Commissioner of your Nagar Palika or the Head of the Public Grievance (PG) Cell of Nagar Parishad.

Finally, if your disputes are not resolved by the PG Cell of the local body or dissatisfied with the final resolution, file a complaint to the Grievance Appellate Authority of the Department of Urban Administration & Development, Govt. of Madhya Pradesh through the CM Helpline Portal (Jan Seva).

How to file a complaint to Municipal Corporation, Nagar Palika, or Nagar Parishad in Madhya Pradesh?

According to the citizen charter issued by the Urban Development and Housing Department, Govt. of Madhya Pradesh, the grievance redressal mechanism is divided into 3 levels. If your complaints related to civic body services are not resolved or dissatisfied with the response of initial levels, escalate it to the next level with reference.

3 stages of complaints resolution:

• Level 1: Lodge complaint to Incharge/Prescribed Officer of Municipal Corporation or Nagar Palika/Parishad
  • File a complaint online through MP eNagarPalika
  • Call the citizen helpline number
  • Write a complaint letter to your urban local body (ULB)
  • Municipal/Deputy Municipal Commissioner, Municipal Corporation (Nagar Nigam)
  • Chairman, Municipality (Nagar Palika)/Nagar Parishad

  As per the defined process for the redressal of complaints, in level 1, initiate a resolution by submitting your complaint to the Incharge/Prescribed Officer of Nagar Nigam or Nagar Palika/Parishad through MP eNagarPalika by filing a complaint online.

  You may also call the citizen helpline number, email, or send a written complaint letter to the respective local body. Don’t forget to ask for the reference/acknowledgement receipt as proof.

  Dissatisfied with the resolution or have complaints not been resolved? Escalate the disputed matter to the Municipal/Deputy Municipal Commissioner, Nagar Nigam or Chairman, Nagar Palika/Parishad.

  Finally, if your submitted complaints are not resolved by the authorized officer of your local bodies, lodge a complaint online by CM Helpline Portal (Jan Seva) to the PG Cell, Directorate of Urban Administration & Development, Govt. of MP.

  File a complaint online (MP eNagarPalika)

  Do you want to lodge your complaint online to the Urban Local Body in MP? Yes! The digital governance initiative of Govt. of MP has made it easy for the citizens. So, you can file a complaint online through MP eNagarPalika to your Municipal Corporation, Nagar Palika, or Nagar Parishad/Panchayat.

  After registration of each complaint, you should note down the reference/ticket number of the grievance to track the status and also escalate the dispute to higher authorities (if not resolved).

  Provide the following details within the online form:

  • Name and address of the complainant
  • The name of Nagar Nigam or Nagar Palika/Parishad (Panchayat)
  • The subject of your complaint
  • The specific location of the complaint (if it is different from yours)
  • Description of the issue with the nature of the complaint and relevant facts
  • Attach a copy of supporting documents, images, or other relevant proof

  Submit this complaint form to your nearest local body office or use MP eNagarPalika to lodge your civic service complaints online at:

  MP eNagarPalika helpline number	18002335522
  Lodge your complaint online (MP eNagarPalika)	File a complaint
  Contact officials	View contact numbers
  Email	employeehelpdesk@mpurban.gov.in

  Still, have dissatisfaction or unresolved complaints? Escalate this disputed grievance to the Municipal Commissioner of Nagar Nigam or Chairman of your Nagar Palika/Parishad.

  Note – If you want to seek any information from your urban local body like Nagar Nigam, Nagar Palika, or Nagar Parishad/Panchayat in Madhya Pradesh, file an RTI online under the Right to Information Act.

  MP eNagarPalika e-services

  Want to pay online your property tax, water bills, and other utility bills related to Urban Local Bodies? Here through MP eNagarPalika, you can apply online for civic services like new water/sewerage connection, birth/death/marriage certificates, trade/commercial licenses, and other citizen-centric services.

  MP eNagarPalika e-services	Links
  Apply for a new water connection	Apply Now
  Request for door-to-door garbage collection	Request Now
  Request for water tanker	Click to book

  Also, pay your bills or pending payments online like property tax, application fees, water/utility bills, license fees, etc. Visit the link below to access these services:

  If you need more information or want to access all the citizen services, visit the MP eNagarPalika and log in/register as a citizen.

  Public Grievance Cell

  If your complaints submitted to the Incharge/Prescribed Officer are not resolved within the given resolution period (in citizen charter) or have any dissatisfaction with the final response, escalate the disputed grievance to the designated Officer of Public Grievance (PG) Cell of your Urban Local Body.

  In the PG Cell, within Nagar Nigam (Municipal Corporation) the authorized officer is the Municipal/Deputy Municipal Commissioner or Mayor/Deputy Mayor. If you belong to Nagar Palika or Nagar Parishad/Panchayat then escalate the complaint to the Chairman/President of your Nagar Palika/Parishad (Panchayat).

  Must provide the following information in the complaint form:

  • Name, address, and contact detail
  • Reference number or acknowledgement receipt details of the previous complaint
  • The subject of the complaint
  • Description of the issue with nature of the issue, location of the incident, and other details with facts
  • A copy of the previously submitted complaint (if have one), relevant documents, and evidence

  Send this complaint letter to the Commissioner/Mayor of your Nagar Nigam or the Chairman/Secretary of Nagar Palika/Parishad. You may reopen and file your complaint online through eNagarPalika.

  Register/Login on eNagarPalika	Lodge your complaint
  MP Urban officers’ contact email	Click Here

  You may visit your nearest office or headquarters office of the Municipal Corporation or Nagar Palika/Parishad.

  Still, have dissatisfaction? Have unresolved complaints? Escalate this complaint to the PG Cell of Directorate, Urban Administration & Development of Govt. of Madhya Pradesh.

  Lodge Grievance to PG Cell of Directorate, Urban Administration & Development (MP)

  The Directorate of Urban Administration & Development is the department of the Government of Madhya Pradesh. If your complaints are not resolved by your urban local bodies then escalate this disputed matter to the Public Grievance Cell of this department.

  • Reference/acknowledgement receipt
  • A copy of relevant documents, images, and facts (if any)

  You can write a complaint letter, email, or lodge a complaint online through CM Helpline Portal (Jan Seva) to the Commissioner/Secretary of the Directorate, Urban Administration & Development.

  Designation	Commissioner/Secretary, PG Cell of Dept. of MP Urban Adm.
  CM Helpline No.	181
  WhatsApp	+917552555582
  Online Complaint	Lodge a Grievance to MP CM
  Email	commissioner3@mpurban.gov.in
  Address	Directorate of Urban Administration and Development, Madhya Pradesh Commissioner’s Address, 3rd Floor, Palika Bhavan, Shivaji Nagar Bhopal Pin – 462016

  Need more details? Visit the contact page of MP Urban to report your issue. Must mention the reference/acknowledgement details of previous unresolved/unsatisfactory complaints.

  Note – Still, dissatisfied with the final response? Have your complaints not been resolved? You may take legal action by getting help from a legal expert/counsel. If you desire, may also approach the respective judicial or statutory bodies like session court or high court.

  Urban Local Bodies in Madhya Pradesh

  As of May 2023, the total urban local bodies are 408 in Madhya Pradesh. This is further divided into:

  1. Nagar Nigam (Municipal Corporation): 16
  2. Nagar Palika: 98
  3. Nagar Parishad: 294

  The Nagar Nigams are listed in the starting section and other local bodies are listed below:

  1. Nagar Palika

  Nagar Palika in Madhya Pradesh where you can submit your complaints are:

  Division	District	Nagar Palika
  Gwalior	Gwalior	Debra
  	Shivpuri	Shivpuri
  	Guna	Guna and Radhogarh
  	Ashoknagar	Ashoknagar and Chanderi
  	Datia	Datia
  Chambal	Bhind	Bhind and Gohad
  	Morena	Ambah, Porsa, and Sabalgarh
  	Sheopurkalan	Sheopurkalan
  Indore	Dhar	Dhar, Manavar, and Pithampur
  	Barwani	Sendhwa and Barwani
  	Jhabua	Jhabua
  	Alirajpur	Alirajpur
  	West Nimar (Khargone)	Khargone, Sanawad, and Badwah
  	East Nimar (Khandwa)	Khandwa
  Ujjain	Burhanpur	Nepanagar
  	Ujjain	Badnagar, Mahidpur, Khachrod, and Nagda
  	Neemuch	Neemuch
  	Shajapur	Shajapur and Shujalpur
  	Agar	Agar
  	Ratlam	Javra
  	Mandsaur	Mandsaur
  Bhopal	Bhopal	Barasia
  	Sehore	Sehore and Ashta
  	Raisen	Raisen, Begumganj, and Mandideep
  	Vidisha	Vidisha, Ganj Basoda, and Sironj
  	Rajgarh	Rajgarh, Narsinghgarh, Sarangpur, and Biaora
  Narmadapuram	Hoshangabad	Hoshangabad, Itarsi, Seoni Malwa, and Pipariya
  	Harda	Harda
  	Betul	Betul, Amla, Sarani, and Multai
  Sagar	Sagar	Bina Etawah, Khurai, Gadhakota, Rehli, Deori, and Makaroniya Bujurg
  	Damoh	Damoh and Hata
  	Panna	Panna
  	Chhatarpur	Chhatarpur, Naugaon, and Maharajpur
  	Tikamgarh	Tikamgarh
  Reva	Seedhi	Seedhi
  	Satna	Maihar
  	Shahdol	Shahdol and Dhanpuri
  	Anuppur	Anuppur, Kotma, Pasan, and Bijuri
  	Umaria	Umaria and Pali
  Jabalpur	Jabalpur	Panagar and Sihora
  	Balaghat	Balaghat, Varasivani, and Malajkhand
  	Chhindwara	Pandhurna, Junnardev Jamai, Dogar Parasia, Damua, Chairee, Amarwada, and Saunsar
  	Narsinghpur	Narsinghpur, Gadarwara, Karelee, and Gotegaon
  	Sivani	Sivani
  	Mandala	Mandala and Nainpur

  2. Nagar Parishad/Panchayat

  Nagar Parishad/Panchayat in Madhya Pradesh where you can submit your civic body complaints are:

  Division	District	Nagar Parishad/Panchayat
  Gwalior	Gwalior	Pichor, Biloa, Aantaree, Bhitarwar, and Mohana
  	Shivpuri	Karera, Kolaaras, Khaniyaadhaana, Pichhor, Badrwas, Narwar, Barraud, Rannaud, Pohri, and Magroini
  	Guna	Chachoda Binaganj, Aaron, Kumbharaaj, and Madhusudangarh
  	Ashoknagar	Mungavali, Isagarh, Shadhaura, and Piprai
  	Datia	Bhander, Indergarh, Sevda, and Badoni
  Chambal	Bhind	Mehgaon, Lahar, Gourami, Akoda, Mihona, Alampur, Daboh, Mau, Phoophakalan, Raun, and Malanpur
  	Morena	Joura, Kailaaras, Jhundapura, and Bamour
  	Sheopurkalan	Vijaypur and Baroda
  Indore	Indore	Depalpur, Saanver, Gautampura, Betma, Rau, Hatod, Manpur, and Mahugaon
  	Dhar	Rajgarh, Kukshi, Badnawar, Dharampuri, Dhamnaud, Sardarpur, Mandav, Dahi, Baag, and Gandhwani
  	Barwani	Anjad, Rajpur, Khetiya, Pansemal, Palsud, Thikari, and Nivaali Bujurg
  	Jhabua	Thandla, Petlawad, Ranapur, and Meghnagar
  	Alirajpur	Jobat and Bhawra
  	West Nimar (Khargone)	Mandleshwar, Kasrawad, Bhikangaon, Maheshwar, Karahi and Padalya Khurd, and Bistan
  	East Nimar (Khandwa)	Mundi, Pandhana, Omkareshwar, and Chhanera
  	Burhanpur	Shahpur
  Ujjain	Ujjain	Tarana, Unhel, and Makadon
  	Neemuch	Manasa, Rampura, Jawad, Jiran, Ratangarh, Singoli, Diken, Kukdeshwar, Nayagaanv, Saravaniya Maharaj, and Athaana
  	Dewas	Kannod, Sonkutch, Khategaon, Hatpipalya, Bagli, Bhaurasa, Karanaawad, Kataphod, Lohaarada, Satwas, Tonkhurd, Piplaranwa, and Nemawar
  	Shajapur	Maksi, Akodia, Polayakalan, and Pankhedi
  	Aagar	Nalkheda, Barod, Kaanad, Susner, Soytkalaan, and Badagaon
  	Ratlam	Taal, Sailaana, Aalot, Naamali, Badaawada, Piploda, and Dhamnaud
  	Mandsaur	Shamgarh, Sitamau, Piplyamandi, Narayangarh, Malhargarh, Bhanpura, Nagari, Garoth, Suwasara, and Bhainsoda Mandi
  Bhopal	Sehore	Ichhawar, Budni, Jawar, Nasrullaganj, Rehti, Kothari, and Shahganj
  	Raisen	Obaidullaganj, Sultanpur, Bareilly, Bari, Sanchi, Udaipura, Silvani, and Gairatganj
  	Vidisha	Kurwai, Lateri, and Shamshabad
  	Rajgarh	Zirapur, Kurawar, Khilchipur, Talen, Boda, Khuzner, Pachor, Suthalia, Machalpur, and Chhapiheda
  Narmadapuram	Hoshangabad	Babai, Sohagpur, and Bankhedi
  	Harda	Timarni, Khidakiya, and Sirali
  	Betul	Betul Bazar, Bhainsadehi, Aathaner, Chicholi, Ghodaadongari, and Shahpur
  Sagar	Sagar	Rahatgarh, Banda, Shahpur, Shahgarh, Malthon, Baandari, Bilhara, and Surakhi
  	Damoh	Tendukheda, Pathariya, Hindoria, and Patera
  	Panna	Amanganj, Devendra Nagar, Ajaygarh, Kakarhati, Powai, and Gunnaur
  	Chhatarpur	Dhuwara, Satai, Barigarh, Bijawar, Garhimalhara, Bakswaha, Chandla, Big Malhara, Harpalpur, Lavkushnagar, Khajuraho, and Rajnagar
  	Tikamgarh	Niwari, Prithvipur, Baldevgarh, Khargapur, Palera, Zeron Khalsa, Taricharakalaan, Jatara, Lithorkhas, Badagaon, Kari, and Orchha
  Reva	Reva	Bankunthpur, Mauganj, Teonthar, Hanumana, Chakghat, Govindgarh, Naigarhi, Sirmour, Managawaan, Semaria, Gudh, and Dabhaura
  	Seedhi	Churahat, Rampurnekin, and Majholi
  	Satna	Nagaud, Birsinghpur, Jaitwara, Kotar, Kothi, Amarpatan, Rampur-Baghelan, Uchehara, Chitrakoot, and New Ramnagar
  Shahdol	Shahdol	Budhaar, Beauhari, Jaisinghnagar, Khand, and Bakaho
  	Anuppur	Jaithari, Amarkantak, Vanagwan (Rajnagar), Dola, and Doomrakchar
  	Umaria	Chandia, Nowrozabad, Manpur, Dindori, and Shahpura
  Jabalpur	Jabalpur	Barela, Bhedaghat, Shahpura, Paatan, Majhauli, and Katangi
  	Katni	Barhi, Kaimor, and Vijayradhavgarh
  	Balaghat	Katangi, Baihar, and Lanji
  	Chhindwara	Harrai, Lodhikheda, Newton Chikhli, Chandameta Butaria, Mohgaon, Badkuhi, Piplanarayanwar, Bichhua, and Chaand
  	Narsinghpur	Tendukheda, Salichaka, Saikheda, and Chichli
  	Sivani	Lakhnadon, Barghat, Chhapra, and Kevalari
  	Mandala	Bamhanibanjar, Nivaas, and Bichhia

  Need more information about Urban Local Bodies? See the Division and district-wise list of urban bodies of the Madhya Pradesh state.

  Resolution Timeline

  These are some public utility and civic body services with a resolution period that can be resolved after filing your complaint to urban local bodies like Municipal Corporation, Nagar Palika, and Nagar Parishad/Panchayat (as mentioned in the citizen charter):

  1. Related to building permission and colonizer

  Complaint resolution period:

  Civic Services and Issues	Resolution Period
  	Level 1	Level 2
  Grant of permission for building construction plan	15 days	30 days
  Extension of the time period of permission	7 days	30 days
  Renewal of license	7 days	30 days
  Building Completion Certificate and granting permission to use	7 days	30 days
  Registration on the application of the colonizer	30 days	60 days

  2. Construction/maintenance of roads and streets

  Complaint resolution period:

  Civic Services and Issues	Resolution Period
  	Level 1	Level 2
  Filling of potholes on main roads	7 days	7 days
  Repair of damaged bolt/part of the main road	15 days	15 days
  Removal of obstruction from the public way	24 hours	3 days
  Replacement/ replacement of broken/missing manholes	3 days	1 week

  3. Water supply

  Complaint resolution period:

  Civic Services and Issues	Resolution Period
  	Level 1	Level 2
  Tap water connection: 1. For industrial purposes 2. For business purposes 3. For domestic purpose	15 days 15 days 7 days	15 days 15 days 15 days 15 days
  Permission to cut the road	7 days	7 days
  Leakage in the main pipeline of leakage/ contaminated or dirty water grievance redressal	2 days	3 days

  4. Ceaning and solid waste management (garbage collection)

  Complaint resolution period:

  Civic Services and Issues	Resolution Period
  	Level 1	Level 2
  Applications for complaints related to lack of cleanliness of residential areas/streets	Next day	3 days
  Solving the problem of cleaning the market areas	Next day	3 days
  Resolution of information regarding the removal of garbage from the dustbin/trolley	Next day	3 days

  5. Sewerage and drainage

  Complaint resolution period:

  Civic Services and Issues	Resolution Period
  	Level 1	Level 2
  Removal of obstructions in the sewerage system	3 days	3 days
  Cleaning of drains/ sewerages	2 days	3 days
  Encroachment of drains	1 week	15 days
  Cleaning of sewerage lines	Twice a year 1. May-June 2. Oct.	Decided date to 15 days

  6. Birth and Death Certificates

  Complaint resolution period:

  Civic Services and Issues	Resolution Period
  	Level 1	Level 2
  Issuance of Birth and Death Certificates	3 days	3 day

  7. License issuance

  Complaint resolution period:

  Civic Services and Issues	Resolution Period
  	Level 1	Level 2
  Issuance of licenses (all types) and their renewal	7 days	15 days

  8. Ration Card issues

  Complaint resolution period:

  Civic Services and Issues	Resolution Period
  	Level 1	Level 2
  Disposal of ration card applications/ providing cards	7 days	7 days

  9. Welfare schemes

  Complaint resolution period:

  Civic Services and Issues	Resolution Period
  	Level 1	Level 2
  Disposal of old age pension and destitute pension applications	15 days	15 days
  National Family Assistance Scheme	15 days	15 days
  National Maternity Benefit Scheme	15 days	15 days
  Kanya Samridhi Yojana	15 days	15 days
  PM Awas Yojana	15 days	15 days
  Other welfare schemes	15 days	15 days

  10. Street light maintenance and management

  Complaint resolution period:

  Civic Services and Issues	Resolution Period
  	Level 1	Level 2
  Maintenance and repair of streetlights	7 days	7 days
  Replacement of damaged bulbs (LEDs), tubes, rods, etc.	3 days	7 days

  11. Welfare of persons with disabilities

  Complaint resolution period:

  Civic Services and Issues	Resolution Period
  	Level 1	Level 2
  Parking arrangements for disabled people in public places	1 week	15 days

  12. Parking, garden, and public property management

  Complaint resolution period:

  Civic Services and Issues	Resolution Period
  	Level 1	Level 2
  Request for construction/management of public parks, garden, and tree trimming (plantation)	1 week	15 days

  Also, you can lodge civic body complaints related to other public utility and citizen-centric services that can be:

  • Property tax, water/sewerage connection, and solid waste/garbage collection
  • Business services like trade/commercial licenses, food licenses, hoarding registration/approvals, etc.
  • Ease of doing business services like building approvals, ration cards, and MIS (Trade/Commercial License, Fire NOC, and Namantaran MIS)
  • Welfare schemes like:
    • Social Justice
    • Sambal Yojna
    • Pradhan Mantri Awas Yojana
    • Swachh Bharat Mission
    • National Urban Livelihoods Mission

    Other civic service disputes and administrative concerns like bribery, corrupt practices, and unethical behaviour of employees or officers. (threatening, misuse of power, favouritism, etc.)

    Frequently Asked Questions about MP eNagarPalika

    Q. How can I register my complaints to Urban Local Body through eNagarPalika in MP?
    A. You can file a complaint online about civic services through the eNagarPalika grievance registration form. After filling out the form, submit your disputed matter to your respective urban local body (Municipal Corporation or Nagar Palika/Parishad).

    Q. What can I do if my complaints are not resolved by the respective Incharge/Prescribed Officer?
    A. First, escalate the unresolved/unsatisfactory complaints by writing or emailing to the Municipal Commissioner of Nagar Nigam or Chairman of your Nagar Palika or Nagar Parishad/Panchayat. Must mention the reference/acknowledgement details to track the status and for the escalation.

    Q. Where can I approach if I’m not satisfied with the final resolution of my Local Urban Body (ULB)?
    A. In this condition, you can lodge your complaint online to the Public Grievance Cell of the Directorate of Urban Administration & Development, Government of Madhya Pradesh through the MP CM helpline (Jan Seva) with required information like acknowledgement receipt and details of the unresolved complaint or reason of dissatisfaction (if any).

    Reference

    • Citizen charter – MP eNagarPalika (Dept. of Urban Admin. & Development)
    • Civic Services – MP eNagarPalika
    • Local Bodies map – MP Urban