Manage your annuity policy

Manage your policy using the forms below and double check it's all set up correctly by logging in to MyAviva. Have a look at our frequently asked questions to learn more about how your annuity works.

Update us using a fuss-free form below

There’s no need to wait on the phone. Let us know about:

I want to change my name on my policy

Update your name about I want to change my name on my policy

I want to change the address on my policy

Notify of address change about I want to change the address on my policy

I want to notify you of a death

Notify of a death about I want to notify you of a death

I want to request a document

Request a document about I want to request a document

I have a general enquiry

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Useful information

I've changed my bank account. How do I let you know?

Please send us a signed letter with your updated bank name, sort code, account number, and roll number (if you have one). The account must be held in your name as either a sole or joint account.

Payments can either go into your UK bank account or, if you’re moving abroad, we might be able to pay directly into your overseas account.

I'm divorcing or separating – what happens to my annuity?

You might need to include your annuity in divorce or separation proceedings. Even if nothing changes when it's settled, it might still impact your policy. Please get in touch to discuss this further.

Do I have to pay tax on my annuity payments?

Your annuity payments are usually taxed as income by HM Revenue & Customs (HMRC). We'll figure out your income based on HMRC's tax code.

More information can be found on the government website.

Do I still have to pay UK taxes on my annuity if I live in another country?

To find out if you'll have to pay tax while living abroad, or to ask for your annuity to be paid without tax deductions, visit the HMRC website.

Will I still get a P60 statement like I did before my annuity payments started?

Every year, if applicable, you'll get a P60 statement showing which tax code was used and how much tax was paid from your annuity income.

Statements won't be released until after the UK tax year ends on 5 April.

What does the Retail Price Index, Limited Price Index and fixed escalation mean for my annuity?

When you set up your annuity, you'll have chosen one of these options to decide how your payments increase:

1. The Retail Price Index (RPI) (Government set rate)
   - Based on inflation. If RPI is negative, we won't reduce your annuity payments.
2. The Limited Price Index (LPI) (Government set rate)
   - Based on the RPI of September the previous year. It won't rise more than 5% in any one year.
3. Fixed escalations (your payments increase by a set amount)

The statement you'll get in May will confirm which one you chose.

How do with-profits pension annuities work?

It's a type of annuity linked to our with-profits funds, so your income is based on their performance.

Even if an annuity decreases, it won't drop below the guaranteed minimum payment you selected.

You can convert a with-profits pension annuity to a conventional annuity after the first year.

What's the best way to get someone I trust to handle my pension?

If you're having trouble managing your pension you can choose someone to help or even make the decisions for you. This is known as ‘power of attorney’ and it's an effective way to deal with decisions around health, welfare and financial matters. If you're no longer able to make important decisions, and you don't hire an attorney, a deputy will be appointed by the Court of Protection.

We recommend speaking with a solicitor, and visiting your local government website for information about power of attorney.

What are letters of authority?

These are documents that show a solicitor or financial adviser what a dependent (for example, a family member) is due. When the policy owner dies, only a dependent with power of attorney can provide this information.

The dependent can give us a signed letter if they want us to contact a solicitor or financial adviser. It must include all policy numbers, along with the name, date of birth, and address of the person giving authority.